Help Center

How can we
support your mission?

Whether you're mapping your first floor or managing a global portfolio, our team is here to ensure your spatial intelligence workflows are seamless.

Email Support

Reach us at [email protected] for technical inquiries and billing questions.

Documentation

Browse our extensive wiki for guides on setup, wayfinding, and operations.

In-App Chat

Pro and Elite users get access to prioritized in-app support channels.

Response Targets

Priority routing based on your organization's subscription tier.

Severity	Free	Starter	Professional
Critical	24 hours	24 hours	24 hours
High	48 hours	24 hours	24 hours
Normal	72 hours	48 hours	24 hours
Low	5 business days	72 hours	48 hours

Enterprise & Legal

For contractual SLAs, security audits, or legal inquiries, please contact our compliance team directly.

[email protected]

Operating Hours

Our standard support hours are Monday to Friday, 9:00 AM – 5:30 PM AEST. Weekend and public holiday response targets default to a minimum of 48 hours for all tiers.

Still have questions?

Our team of spatial intelligence experts is ready to help you modernize your facility's navigation.

How can we support your mission?